FAQ

  1. What is ShellShadow?

    2. ShellShadow is a support service platform bridging unix/linux support professionals to clients who need secure, fast and reliable support for their servers. It consists of an online service platform www.shellshadow.com and a collaborative terminal client, the ShellShadow client.

  2. What is the ShellShadow client?

    3. The ShellShadow client is a collaborative terminal client based on PuTTY and is available here (currently Windows client only). In addition to the features available in PuTTY, the ShellShadow client enables two users (shell and shadow) to access the same terminal session. The shell user connects to their server and allows a shadow user to collaborate with the terminal through our secure relay server. Watch a demo of this in action.

  3. What can a support client (shell user) do with ShellShadow?
    4. A support client can:
    • Create support requests through ShellShadow web site. Choose a support professional, create a session from the web site and both users use this session id along with the ShellShadow client.
    • Protect their server by limiting access to critical information while enlisting experts from anywhere in the world to help maintain it.
    • Supervise the entire support session by setting access levels and observing the fixes as they are implemented.
    • Control the entire process from start to finish, never giving out critical information for their server.
  4. What can a support professional (shadow user) do?
    5. A support professional can:
    • Access your clients' servers securely with the ShellShadow client to provide reliable support service.
    • Gain access to support clients by accessing support requests posted on ShellShadow web site.
  5. Can a shadow user disconnect my session withe the server?

    6. Yes, the shadow user could type "exit" in the shell and your ShellShadow client will close, losing connections to both your server and to the ShellShadow relay server.

  6. What port(s) does the ShellShadow client use?

    7. The ShellShadow client connects to our relay server on port 1300. This is somewhat arbitrary.

  7. Why can't I resize my ShellShadow client window as a Shadow user?

    8. The shell and shadow user's terminal sizes are kept in sync. However, only the shell user can change the ShellShadow client's screen size. The shadow user's client will immediately reflect the change in window size as the shell user changes it. It's best to start your session in a smaller terminal size if you don't know if the other user's screen is large enough.

  8. Where can I get more information?

    9. Use our public google discussion group or send us a private email at info@shellshadow.com. See our contacts page for more information.